Month: September 2024

In the hospitality industry, providing exceptional service is essential. While customer satisfaction is the goal, challenges arise when you have to deal with unhappy guests and their complaints. One bad experience can make customers turn to the competition. Here’s how to effectively manage complaints while maintaining your hotel’s reputation. Table of contents What are the…
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Productivity is essential in Africa’s tourism and hospitality industry. An efficient team enhances the guest experience. However, many hoteliers face challenges such as burn-out, understaffing and outdated practices. To overcome these obstacles, more and more hotels in Africa are turning to technology and productivity software. Here are six tools that can boost productivity in your…
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