Productivity is essential in Africa’s tourism and hospitality industry. An efficient team enhances the guest experience. However, many hoteliers face challenges such as burn-out, understaffing and outdated practices. To overcome these obstacles, more and more hotels in Africa are turning to technology and productivity software. Here are six tools that can boost productivity in your…
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A hotel’s sales and marketing team is crucial to increasing bookings. To attract and retain customers, it is essential to maintain a high quality of service and competitive rates, adjusted daily. Strategies such as rewards programs are used to offer the best rates. This blog looks at hotel loyalty programs, their benefits and how they…
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Upselling is an excellent way of increasing a hotel’s revenue by encouraging customers to opt for higher-quality products or services. Let’s explore what upselling is, its benefits, and how to apply it effectively. What is upselling in hotels? Upselling involves promoting additional services, such as spa treatments, a breakfast buffet or room upgrades. Around 60%…
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Hotels are a crucial part of any travel experience, and every year the dynamics of travel and hospitality keep on changing. Meaning, accommodation providers need to constantly upgrade themselves to cater to the needs and wants of people. For the year 2024, it’s important to ensure your hotel is up to standard. And if you’re…
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